Frequently asked questions
WHAT ARE YOUR OPENING HOURS?
We are open Wednesday to Sunday, from 1.00 p.m. to 2.00 p.m. and 8.00 p.m. to 9.00 p.m. You can make a reservation via our website 24 hours a day.
CAN I SHOW UP AT THE RESTAURANT WITHOUT A RESERVATION?
We recommend you book in advance, as it is very unlikely that we will be able to accommodate for you. You can contact us before you make your way to the restaurant to see if there have been any last-minute cancellations.
HOW LONG IS LUNCH OR DINNER?
At least 3 hours. Service duration also depends on the pace you set. If there are any smokers in your party, we recommend that you inform our staff to plan for the necessary breaks.
CAN I TAKE PHOTOS AND VIDEOS?
Yes, you may take photos and videos for personal, private use. However, taking photos of other diners or posting photos on social media without prior authorisation is not permitted.
WHAT HAPPENS IF A DINNER HAS A POSITIVE CONTACT OR CONTAGION ON THE DAY OF RESERVATION?
You can cancel your reservation by presenting a medical receipt or an official document that proves the status.
ARE THERE ALTERNATIVES FOR DINERS WHO ARE COELIAC OR HAVE ALLERGIES OR INTOLERANCES?
Please let us know about any intolerances or allergies when you book your dining experience or get in touch with us as soon as possible before your reservation. We will endeavour to adapt the menu to meet your needs.
DO YOU HAVE A MENU FOR VEGETARIANS?
No, we do not have a vegetarian menu.
ARE CHILDREN OR PUSHCHAIRS ALLOWED?
We leave it to your discretion if you would like to visit the restaurant with children. We encourage parents to consider the duration and nature of the dining experience, which could be excessive for smaller or more restless children. For this reason, we do not recommend coming with children under 8 years of age.
CAN I GO IN A WHEELCHAIR?
Yes, of course you can. When you make your reservation online, you will be able to indicate that you will be coming in a wheelchair. This way we can offer you a more comfortable table.
IS THERE AN A LA CARTE MENU?
No, only one tasting menu are available.
CAN I SELECT THE PAIRING FOR THE MENU?
Yes, we have pairings. Non-alcoholic beverages are also available.
IS PARKING AVAILABLE?
No, parking is not available.
WILL I GET THE CHANCE TO SEE OR MEET THE CHEF?
We cannot guarantee that our chef will be in the restaurant on the day of your reservation.
CAN WE CHANGE OR CANCEL OUR RESERVATION?
Yes, subject to restaurant availability. You can make changes to your reservation via the website. Changes for parties of 1 to 6 guests can be made up to 24 hours before the dining experience. Changes for parties of 7 to 12 guests can be made up to 3 days before the dining experience. In either case, you have up to 48 hours before your dining experience to add an additional guest to your party via the website. For any other type of change, please contact the restaurant.
WHAT HAPPENS IF SOME GUESTS ARE UNABLE TO ATTEND ON THE DAY OF THE RESERVATION?
Such circumstance would be treated as a change outside of our cancellation policy. In accordance with our change and cancellation policy, the sum of €70 per no-show guest would be charged to the credit card provided to secure your booking.
WHAT SHOULD I DO IF I REALISE I AM NOT ABLE TO GO TO MY RESERVATION?
Please inform the restaurant with as much notice as possible. If you realise within the cancellation period, we will cancel your reservation. If you realise outside of the period or you were not to show up at the time of your reservation, we will charge the sum of €70 per guest to the credit card provided to secure the booking.
I HAVE A RESERVATION AND CANNOT MAKE IT BUT A FRIEND/FAMILY MEMBER CAN. CAN I TRANSFER MY RESERVATION TO THEM?
We leave the decision to your discretion. Please take into account that if you were not to make the reservation, we would charge the sum of €70 for each no show guest to the credit card provided to secure the booking.
WHAT HAPPENS IF I AM LATE FOR MY RESERVATION?
Punctuality is very important to ensure that our service runs smoothly. Each reservation is made to ensure smooth running of the restaurant and so the kitchen can provide an impeccable service. We kindly request you to inform us if you are running late.
CAN I GIVE THE DINING EXPERIENCE AS A GIFT?
Yes, gift vouchers are available on our website. You can choose a menu, beverage options and delivery options. Payment is made securely via your bank's payment gateway. The lucky giftee will have six months to use their gift voucher.
WE ARE GOING TO BE CELEBRATING A BIRTHDAY; DO YOU OFFER A SPECIAL GESTURE?
We put a candle on the dessert.
WOULD IT BE POSSIBLE TO HIRE A PRIVATE ROOM OR AREA?
We have a private dining room available for parties of 8-10 guests. We have other private rooms available for parties. Ask for more details about capacity and conditions.